Privacy Policy

Introduction

Shadow Falcon d.o.o. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services.

Information We Collect

Personal Information

When you contact us or use our services, we may collect personal information that you voluntarily provide, including but not limited to:

• Full name and contact details (email address, physical address)
• Vehicle information (make, model, year, registration number, VIN)
• Service history and maintenance records
• Payment information and billing details
• Communication preferences
• Any additional information you choose to provide in correspondence

Automatically Collected Information

When you visit our website, certain information about your device and usage patterns may be automatically collected, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences. For detailed information about our use of cookies, please review our Cookies Policy.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Providing and delivering automotive services you request
• Processing payments and maintaining financial records
• Communicating with you about your service appointments and vehicle status
• Maintaining comprehensive service records for warranty and quality purposes
• Responding to your inquiries and providing customer support
• Improving our services and developing new offerings
• Sending service reminders and maintenance recommendations
• Analyzing website usage to improve user experience
• Complying with legal obligations and resolving disputes
• Protecting against fraudulent or illegal activity

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and Croatian data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our service contract with you
• Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Consent: You have provided explicit consent for specific processing activities

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, accounting services, or IT support providers. These parties are contractually obligated to protect your information and use it only for specified purposes.

Rental Companies and Insurance Providers

When servicing rental vehicles or processing insurance claims, we may share relevant service information with rental companies or insurance providers as necessary to complete the service or claim process. We share only the minimum information required for these purposes.

Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Shadow Falcon is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Service records are typically maintained for seven years to support warranty claims, comply with tax regulations, and maintain quality standards. Contact information is retained until you request deletion or we determine it is no longer needed for legitimate business purposes.

Your Rights and Choices

Under GDPR and Croatian law, you have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request that we limit how we use your information
• Portability: Request transfer of your information to another service provider
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. Please note that some rights may be subject to legal limitations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using industry-standard protocols
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection and privacy
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

International Data Transfers

Your information is primarily stored and processed within Croatia and the European Union. If we transfer information outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately and we will delete such information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Significant changes will be communicated through prominent notice on our website or direct communication if appropriate.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Shadow Falcon d.o.o.
Poljička cesta 45
21000 Split
Croatia
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Croatian Data Protection Authority (AZOP) if you believe your data protection rights have been violated:

Croatian Personal Data Protection Agency
Selska cesta 136
10000 Zagreb
Croatia
Website: azop.hr